This job is posted at www[dot]IndiaTechJob[dot]comHCL Technologies Limited  Walk-in for Technical Support IT Service Desk in Chennai, Bengaluru/Bangalore, Hyderabad / Secunderabad Opening(s): 25 Experience: 6 months - 5years Job Description: Hiring for Analyst/Sr. Analyst Eligibility: Responsibilities : Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.Administer and provide User account provisioning.Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriatesupport teams and follow up until closure.Respond...

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