This job is posted at www[dot]IndiaTechJob[dot]comHCL Technologies Ltd. Walk-in for FRESHERS 2013 Passed Out on 2nd September 2013 Qualifications: Walk-in for Freshers - B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only Walk-in Location : Ghaziabad Job Location : Noida Job Description : Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end usersIdentify, evaluate and prioritize customer problems and escalationsRespond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructionsResponsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets,...

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